Privacy & Cookie Policy

At, the privacy of our visitors is of extreme importance to us.

In order to provide you with the best possible service, we sometimes need to collect information about you.  No1Fires has a legitimate interest in processing such information for the reasons outlined below:

– To provide our services, activities or online content, to provide you with information about them and to deal with your requests and enquiries

– To provide you with the most user-friendly online navigation experience

– For “service administration purposes”, which means that No1Fires may contact you for reasons related to the service, activity or online content you have signed up for (e.g. to provide you with password reminders, to notify you that a particular service, activity or online content has been suspended for maintenance, or to notify you of updates to our Privacy and Cookies Policy or Terms of Use.)

This policy outlines how we treat your personal data after it has been collected by any of our channels which include our website, app, social media pages or any future digital services or channels as they evolve.

Data Control

Any personal information provided to us is controlled by and is not sold or used with and to third parties.

Collection Methods

No1Fires may collect and process information about you at the point at which you interact with our products and services, as detailed below:

  • When you become a member of No1Fires
  • When you subscribe to our newsletter
  • When you complete a survey or enter a competition
  • When you leave a product review
  • When you follow us on our social media channels
  • When we use cookies to see which website pages are the most popular
  • Complete an order
  • Enquire about an order
  • Call us about an order

We operate in accordance with data protection legislation.  If you have any questions about the information we hold on you or this privacy policy, please feel free to contact us by email at

Your Personal Information

All personal information you provide us with such as name, address, email etc will be held securely and we will not sell, rent or trade your personal information to third parties unless you give permission to do so. Once a payment is processed we do not retain your credit card number, and any information we do retain is held in our secure database.

We also use your personal information to prevent or detect fraud or abuses of our website.

When you subscribe to our newsletter you consent to being sent news, information on products and special offers that we think may interest you. If you register with us you hereby grant permission for us to contact you in this way.

When you give us your personal information you consent to the collection, storage and processing of this information by No1Fires in accordance with this privacy policy. If you send us information, when appropriate we may use this as testimonials, but we will not display any personal information unless you have given prior consent.

Opt Out Policy

Newsletter recipients can opt out of receiving further information from us at any time by emailing us at

Change of Details

To update any of your details such as email or address please email us at

Membership cancellations

Members of No1Fires can cancel their memberships at any point in line with the stipulations set out in the Membership Terms & Conditions. Please note, No1Fires may continue to contact you via newsletter following the cancellation of a membership to keep you up to date with new products & services, unless you specifically opt-out as per the instructions in our “Opt Out Policy” section above.

Retention policy

No1Fires retain all customer information for 4 years after they last interacted with us. Where there has been a period of 4 years and there has been no interaction between us and yourself,  your information is erased and securely disposed of.

Deletion of data

Your details will be deleted by us after a period of 4 years’ inactivity. If you do wish to have your data deleted before this period has elapsed, please write to Sandbanks Beach, 56a Sandbanks Road, Poole, Dorset BH14 8BY or email

Information requests

Under the Data Protection Act you have the right to request a copy of the personal information No1Fires holds about you and to have any inaccuracies corrected. We require you to prove your identity with 2 pieces of approved identification.

If you are within the UK, please address requests to

Methods of identification we will accept include:

  • Passport
  • Driving Licence
  • Birth certificate
  • Utility bill (from last 3 months)
  • Current vehicle registration document
  • Bank statement (from last 3 months)
  • Rent book (from last 3 months).


Log Files

Like many other websites, makes use of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.


A cookie is a small file that is automatically issued to your computer when you enter a website, and is stored by the browser on your computer’s hard drive. Cookies identify your computer. Cookies store some basic information that helps us to identify if a user of your computer has visited the Site before. uses cookies which include session, permanent and third party cookies. Visit your browser’s help menu to find out more on how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies.

Third Party Websites

Our website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.